Return And Refund policy
At Verutti, we are committed to providing the best shopping experience for our customers, and we fully understand the importance of your satisfaction with our products. Therefore, we offer a flexible return and refund policy to ensure your comfort.
Return Conditions
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Returnable Items: Products that are unused and unopened can be returned within 7 days from the date of receiving your order.
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Non-returnable Items: Used, opened products or any products with damaged packaging are not eligible for return.
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Original Condition: The returned products must be in their original condition, including the original packaging and intact labels.
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Damaged or Faulty Products: If you receive a damaged or faulty product, you can return or exchange it free of charge within 14 days of receiving the item.
Return Process
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Contact our customer service team via email at support@verutti.com or by phone at +962 [ 0790025888] to initiate the return request.
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Our team will provide you with return instructions and a return form.
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Return the product to the designated address as outlined in the return instructions.
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Once we receive the returned product and conduct a quality check, we will process the return or exchange and issue a refund if it meets the conditions.
Refunds
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Refunds will be processed using the same payment method used for the original purchase.
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It may take 7 to 14 days for the refund to be processed depending on your bank's processing time.
Shipping Charges
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Return Shipping: The customer is responsible for return shipping fees unless the product is faulty or shipped incorrectly.
Product Exchanges
If you wish to exchange a product, please follow the same return process, within 3 days and our team will provide you with the necessary exchange instructions.
Additional Inquiries
If you have any questions about our return policy or need assistance, feel free to contact us at:
Email: info@verutti.co
Phone: +962 [0790025888]
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Verutti's easy and flexible return & refund policy. Return unused products within 7 days for a full refund. Conditions apply for damaged or faulty items.